Returns

RETURNS POLICY

 

You can request a return of your item for a GIFT CARD or Exchange of Size within 30 days of your order shipped. We do not provide refunds unless your item is faulty as per Australian Consumer Law.

Your return will be processed within 3 business days and you will be notified by email.

All returns must be received by us within 14 days of your return request.

Please see below for more information relating to each type of return.

 

International Returns

Please email thesassiseamstress@gmail.com for returns.

Return Address:

 

Terms & Conditions of all returns

1. Colour differences and floral print placement are not considered to be a fault. Monitors can display colours differently. We strive to represent all our products as accurately as possible. If you have any questions regarding colours, please contact us before ordering.
2. The goods are your responsibility until they reach our business. Please ensure you pack your return safely and take note of your tracking details.
3. All products must be returned in new condition with original tags still attached. The items cannot be worn, scented, washed, damaged, broken, or altered in any way.
4. The cost of shipping back your returns is the responsibility of the customer. Exchanges will be shipped back to you Free of Charge via Regular Post. You cannot return an already exchanged item as we only provide one exchange with Free Shipping.
5. We reserve the right to deduct non-refundable fees charged by merchants such as AfterPay, Stripe and PayPal if an order is cancelled. Please see the section on cancellations below.
6. You must request a return within 30 days of the date your Order was marked as shipped to be eligible for a return.
7. Returns must include your name and order number so we can identify your return. Without these details we will be unable to process your return.
8. Returns must be received by us within 14 days of your return request. Your return will automatically be closed after this date, please be sure to ship your return promptly.

 

TYPE OF RETURN

Change of Mind

We do not offer refunds for change of mind. 

Change of mind includes any return other than a faulty item including change of size or colour.

You may request an exchange or gift card within 30 days of your Order Shipped date.

Please note: Sale items cannot be exchanged or returned unless deemed to be faulty. Please inspect your order upon arrival and contact us within 7 days of delivery of your order to report a faulty item.

 

Exchange

You can request an exchange of the size of the same item via our returns portal within 30 days of when your order was shipped.

If you wish to change to a new product you can choose to receive a gift card and use this to order an alternative item.

Returns are processed within 3 business days of arrival at our PO Box and your exchange will be shipped automatically or a gift card will be issued.

We offer FREE REGULAR shipping (Australia and NZ only) for your exchange to be shipped to you. If you require EXPRESS shipping please include a self-addressed express post satchel.

We provide one free shipping of exchange. If you wish to exchange an item for a second time please email our support team – thesassieseamstress@gmail.com

Each of our items has a measurement chart either in the size guide link or in the photo gallery of the product. If you are uncertain about sizing or colour please email us for help before placing your order, we are always very happy to assist.

Faulty Item

Faults are rare as our quality control is excellent but they do happen from time to time.

If your order includes a faulty item, we will replace it with an identical item or something very similar as per Australian Consumer Law. If the identical item or similar item is unavailable we will either refund you or replace it with an item of your choice of the same value, once the fault has been verified.

Please inspect your order upon arrival and notify us within 7 days of delivery of any faults.

Details of any fault must be emailed to thesassieseamstress@gmail.com within 7 days of receiving your order and please include any relevant photos of the fault.

Incorrect Item Received

We are all human and mistakes happen. If you receive an incorrect item in your order, please email details to thesassieseamstress@gmail.com within 7 days of receiving your order. We will ship the correct item to you immediately and pay for the return shipping of the item received incorrectly.

Order Cancellations

You can request an order cancellation and we will do our best to make this happen. Orders can only be cancelled if processing has not yet begun. During busy periods and sales it may not be possible to cancel your order.

If your order can be cancelled, non-refundable merchant payment processing fees will be deducted from your refund amount. All order cancellation requests must be emailed to thesassisteamstress@gmail.com

Sale Items

Please note: Sale items cannot be exchanged or returned unless deemed to be faulty as per Australian Consumer Law.